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Engage for Beginners
Basic information and tips that you need
What is Engage?
Engage is a product that enables you to manage all your social media accounts in one inbox quickly and securely. After connected through your Facebook, Instagram, and Twitter accounts; You can response to all questions and comments in one inbox, You can keep a record of all info about your customers and each activity on Engage, You can measure the performance of your Customer Services Team.
Congratulations! Our team completed all your authorization process and you are ready to login to Engage. You will receive an email including the necessary information to login. You should log in the system through the links you get. If you couldn't get en email, we would like to ask you to check your spam folder. In case that you still don't have the email, please click on Forgot Password button in engage.monitera.com.
Connecting Twitter Accounts
Congratulations, you are in now! In order to go on, you need to connect your brand or brands’ Facebook, Twitter, and Instagram accounts. All accounts related to any brand or brand group can be connected to a single workspace. With our team, we are here to help how to group your social media accounts. You need to click on the green Connect Button on homepage for connection. You will see three
Adding Twitter Search
You can reach and answer not only the mentions and DMs of your brand’s accounts, but also the contents including your name or any hashtag that you interested in. In order to see these results, you need to add Twitter search query. To add this query, you need to click on the +Search button which is next to your connected Twitter account. Then you need to follow these steps in order: Give a name on your search, Choose which language you prefer for your search, Put the monitored words wi
Connecting Facebook And Instagram Accounts
To connect your brand's Facebook Account, you first need to login the Facebook account through a Facebook profile, who is an admin to the page by using the same browser. Then you can follow the below-mentioned steps to successfully complete connection: Click on Connect button for Facebook on the Engage Connection page, When you click, Facebook will ask your authorization, give the permission for your own account. Then, you can see a