Engage is a product that enables you to manage all your social media accounts in one inbox quickly and securely.
After connected through your Facebook, Instagram, and Twitter accounts;
You can response to all questions and comments in one inbox,
You can keep a record of all info about your customers and each activity on Engage,
You can measure the performance of your Customer Services Team.

You can reach all details about automatic assignment on a case and how to use Engage through the next articles: Engage Login

You might be interested: What is Case?
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