Q: Connecting Facebook And Instagram Accounts

To connect your brand's Facebook Account, you first need to login the Facebook account through a Facebook profile, who is an admin to the page by using the same browser. Then you can follow the below-mentioned steps to successfully complete connection: <ul> <li>Click on Connect button for Facebook on the Engage Connection page, </li> <li>When you click, Facebook will ask your authorization, give the permission for your own account. </li> </ul> || You will not connect any of your brands yet. <ul> <li>Then, you can see all Facebook fan pages that you have admin status. To connect a page, click on Add button.</li> </ul> || If you are planning to add more than one page, you need to reiterate the same process. <ul> <li>In the end, all comments on your Facebook page and direct messages from Messenger will be available on Engage. </li> </ul> To connect your Instagram Account, the first thing to do is to connect your Instagram page to your Facebook fan page and then you need to login the Instagram account through a Facebook profile, who is an admin to the page by using the same browser. Then you can follow the below-mentioned steps to successfully complete connection: <ul> <li>Click on Connect with Facebook button on the Engage Connection page, When you click, Facebook will ask your authorization, give the permission for your own account. </li> </ul> || You will not connect any of your accounts by this. <ul> <li>You can see all Instagram accounts that you have admin status. To connect the page, please click on Add button.</li> </ul> || If you are plann

Question 1

What is Engage?

Accepted Answer

Engage is a product that enables you to manage all your social media accounts in one inbox quickly and securely. After connected through your Facebook, Instagram, and Twitter accounts;

You can response to all questions and comments in one inbox,
You can keep a record of all info about your customers and each activity on Engage,
You can measure the performance of your Customer Services Team.

|| You can reach all details about automatic assignment on a case and how to use Engage through the next articles: Engage Login

| You might be interested: What is Case?

Question 2

Engage Login

Accepted Answer

Congratulations! Our team completed all your authorization process and you are ready to login to Engage. You will receive an email including the necessary information to login. You should log in the system through the links you get. If you couldn't get en email, we would like to ask you to check your spam folder. In case that you still don't have the email, please click on Forgot Password button in engage.monitera.com.

| During the first time of the connection, it would be much easier to click on Remember Me button for further uses.

When you successfully complete Forgot Password step, your will be directed to Myaccount page. After enter to Myaccount, it is possible to switch back to https://engage.monitera.com. You will encounter your first workspace after login.

|| To continue, we suggest you to read the article Twitter Connection.

| You might be interested in these articles: Facebook And Instagram Connection, Workspace Settings, Managing Dashboard and Accounts

Question 3

Connecting Twitter Accounts

Accepted Answer

Congratulations, you are in now! In order to go on, you need to connect your brand or brands’ Facebook, Twitter, and Instagram accounts. All accounts related to any brand or brand group can be connected to a single workspace. With our team, we are here to help how to group your social media accounts. You need to click on the green Connect Button on homepage for connection.

You will see three different headlines for Twitter, Facebook, and Instagram in the page you accessed. If this is the first time you connect, each of the headlines will be blank. If there are any earlier connections, you can see these accounts in list.

For connecting your Twitter account, firstly you need to login Twitter via your brand's account in the current browser. Then you need to click on Connect button, which will ask you for your permission. Through Authorize App button, you can give such permission.

|| The avatar picture on the right up shows you via which account you accept this authorization. You need to be sure of that the account you use belongs to the brand.

After that authorization, your account will be added in our system and you will be directed to the Engage Connection Page again. As a result, you start to see that the whole mentions and direct messages to your Twitter account will be available on Engage.

| After Twitter connection, you can move on [connecting Facebook an

Question 4

Adding Twitter Search

Accepted Answer

You can reach and answer not only the mentions and DMs of your brand’s accounts, but also the contents including your name or any hashtag that you interested in. In order to see these results, you need to add Twitter search query. To add this query, you need to click on the** +Search** button which is next to your connected Twitter account. Then you need to follow these steps in order:

Give a name on your search,
Choose which language you prefer for your search,
Put the monitored words with a comma under the title of “Any of these words”,
If you prefer to see where two words used together, in other words you want to define through “AND” statement, you need to use Any of these words and All of these words together,

||| You can place only one word or one phrase on the Any of these words place.

If you want to exclude some of the words in your search, you need to write these words separately with a comma under the title of “None of these words”,
When you complete the query, click on the Done button.
Your search will not immediately start after you click. You first see the content you will encounter through this search. If you don't encounter the tweets that you want then you can cancel the search and change the query.
If the search is correct, you can save it by clicking on Done button.

| Your search is active now. Whenever you wish, you can edit, delete or stop this search.

|| You can continue to connect your accounts through [Conne

Question 5

Connecting Facebook And Instagram Accounts

Accepted Answer

To connect your brand's Facebook Account, you first need to login the Facebook account through a Facebook profile, who is an admin to the page by using the same browser. Then you can follow the below-mentioned steps to successfully complete connection:

Click on Connect button for Facebook on the Engage Connection page,
When you click, Facebook will ask your authorization, give the permission for your own account.

|| You will not connect any of your brands yet.

Then, you can see all Facebook fan pages that you have admin status. To connect a page, click on Add button.

|| If you are planning to add more than one page, you need to reiterate the same process.

In the end, all comments on your Facebook page and direct messages from Messenger will be available on Engage.

To connect your Instagram Account, the first thing to do is to connect your Instagram page to your Facebook fan page and then you need to login the Instagram account through a Facebook profile, who is an admin to the page by using the same browser. Then you can follow the below-mentioned steps to successfully complete connection:

Click on Connect with Facebook button on the Engage Connection page,
When you click, Facebook will ask your authorization, give the permission for your own account.

|| You will not connect any of your accounts by this.

You can see all Instagram accounts that you have admin status. To connect the page, please click on Add button.

|| If you are plann

Question 6

Dashboard And Managing Accounts

Accepted Answer

Since the workspace settings are done, you are ready to reply users through Engage. Let’s begin!

You first need to go on Agent tab via Panel button to manage the accounts.

|| We suggest to read our article on Agent for having more information about Agent tab.

| For further information about the other topics in Panel tab, please do not forget to check on our Inbox, Supervisor, and Report articles.

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